Refund policy

Last updated: September 27, 2026

Thank you for supporting PenguinRants! 🐧❤️

Because our products are made to order through our print-on-demand production partner, we don’t accept returns or exchanges simply because you ordered the wrong size, color, or changed your mind.

Damaged or defective items

If your order arrives damaged, defective, or with a manufacturing/printing issue, please contact us within 30 days of delivery.

Email us at:

talkwithpenguin@gmail.com

Please include:

* Your order number
* A clear description of the issue
* Clear photos of the product and the problem

Depending on the situation, we may provide a replacement or refund.

Printify’s current policy similarly provides reprints or refunds for eligible damaged/manufacturing-error orders reported within 30 days of delivery. 

Wrong size or color

Please carefully check the size chart and product options before placing your order.

We cannot offer refunds or exchanges for:

* Incorrect size selected by the customer
* Incorrect color selected by the customer
* Change of mind
* Personal preference

Because each item is produced specifically after an order is placed, these items generally cannot be returned to inventory. 

Incorrect item

If you receive an item that is different from what you ordered, please contact us at talkwithpenguin@gmail.com with your order number and photos of the item you received.

We’ll review the issue and work with you to resolve it.

Refunds

If your refund is approved, the refund will be issued to the original payment method where applicable.

Refund processing times may vary depending on your payment provider or bank.

Contact

For any return or refund questions:

talkwithpenguin@gmail.com